Customer Service

Expert & Reliable Support

The Skillup Philosophy: Provide each client with a dedicated customer success manager (CSM) to guarantee a great customer experience. At Skillup, your talent management and satisfaction are our top priorities.

Trusted by over 200 companies

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A single project manager & real business expertise

You've chosen Skillup. Beginning with your onboarding, a team of experts is on hand to bring your Talent Management project to life.

A dedicated project manager, familiar with your specific needs and challenges, is your key contact from the start.
A team of experts across various fields is always available to support your project manager, particularly with the technical aspects of your project.
Whether it's managing your dashboards, adjusting settings, or answering your questions, we handle all your requests with a commitment to continuously enhancing your HR processes.

Ensuring Project Continuity from Implementation to Daily Service

With your Skillup solution in place, your dedicated customer success manager (CSM) is here to support you every day:

Sharing and recommending best practices observed from our customers
Relaying product development requests to the appropriate team
Providing clear and accurate answers to your questions
Managing urgent cases promptly and effectively

Your CSM is available during business hours via phone and email. In case of absence, a backup CSM is assigned to ensure continued service.

Exclusive Events for our Community of ustomers

Take advantage of exclusive events held four times a year just for our customers.

These in-person events are designed to explore new trends, draw inspiration from best practices, and identify emerging needs. Together, we're shaping the future of Talent Management!

At Skillup, our TMS is constantly evolving thanks to input from our customers. Our product roadmap is guided by real-world experiences, ensuring we stay ahead of market demands and deliver the highest quality service to our users.

Customer Service Tools

A Complete Onboarding Kit

Online Helpcenter

No Ticketing Systems

Get off to a good start with a complete onboarding kit.

Your internal communication kit (kickoff email templates for employee and managers)
Your project launch schedule
User guides for administrators, managers & employees
Register for special training sessions offered exclusively for administrators. These sessions are organized on a weekly basis. If your HR team changes, training can be arranged very quickly.

Have a question about your Talent Management tool? Maybe other customers have asked it before you!

Access to a continuously enriched database of questions and answers
Dedicated portals for employees, supervisors and HR managers
Easily find answers to questions using our search engine

At Skillup, we've designed a responsive, personalized customer support system.

No ticketing system where support requests can wander into limbo
All requests are received by our Operations team and CSMs.
Our customers can rest assured that their requests will be handled in a timely manner.